by Bill Tucker, Nordtrom
Bill will share the experience of taking a large IT organization through various process improvement stages that lead to significant improvement in the predictability of technology investments for Nordstrom. This will include ways to define shared processes, defining project roles and estimating project effort more consistently.
He is now seeking to take the organization to the next level of maturity (Optimized Stage) as they seek ways to reduce efforts without impacting the quality and reliability of the solutions they deliver for the business.
Mr. Bill Tucker began his IT career with Electronic Data Systems in 1980, after graduating from his university studies. While at EDS, Bill worked in many roles including systems analyst, quality analyst, systems engineer, project management and finally account management. His industry experience was focused in the Insurance business line and in the federal and state funded programs for providing medical care. He graduated in the top 5% of his EDS school, and was selected for the "Soaring Eagles" club, a high potential designation that offered him access to senior leaders as mentors during his time there.
After almost seven years, Bill left EDS for family reasons. He was hired by Nordstrom DP in December, 1986 to help lead a large Credit Systems implementation. Over the past twenty years at Nordstrom, Bill has worked in most lines of the business as a project and program manager. He also helped form their first quality assurance and process improvement groups.
In 1994 he was asked to leave the corporate IT group to join the newly formed Nordstrom Catalog team where he helped them implement the technology solutions needed to grow into the Direct channel business unit they are today.
With this work done, he returned to head up the Systems Delivery groups for Nordstrom. He has also served in senior roles on all of the major technology investment initiatives the company has pursued over the past seven years, including the Perpetual Inventory, the Point of Service and Personal Book, and the Direct/Full Line Stores multi-channel integration efforts.
Today Bill continues to lead the Systems Delivery groups as well as the Strategic Technology Planning and Enterprise Architecture services. He is a member of the multi-channel strategic planning group and actively supports the new hire and leadership development programs that are in place in Nordstrom.
PDF of presentation